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Confusing and Outdated User Interface: Several users have found the user interface of SurveyMonkey to be confusing, difficult to navigate, …
Starting at $27 Per User Per Month (billed annually)
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What is SurveyMonkey?
SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer…
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Popular Features
- Response tracking (73)9.595%
- Standard reports (73)9.393%
- Multiple question types (74)9.191%
- Survey templates (71)9.090%
Reviewer Pros & Cons
Pricing
Business Plan - Team Advantage
$27
Cloud
Per User Per Month (billed annually)
Personal Plan - Advantage Annual
$34
Cloud
Per User Per Month (billed annually)
Business Plan - Team Premier
$89
Cloud
Per User Per Month (billed annually)
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.surveymonkey.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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- Competitors
- Tech Details
- FAQs
What is SurveyMonkey?
According to the vendor, SurveyMonkey is trusted by 98% of Fortune 500 companies and is used in over 350,000 organizations. Additionally, the vendor says SurveyMonkey’s people powered data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation.
SurveyMonkey Features
Survey Format & Appearance Features
- Supported: Online surveys
- Supported: Paper surveys
- Supported: Survey templates
- Supported: Survey library
- Supported: Themes
- Supported: Custom logo/branding
- Supported: Single page survey
- Supported: Progression bar
- Supported: Responsive design
Survey Content Features
- Supported: Multimedia content
- Supported: Drag-and-drop editor
- Supported: Changes to live survey
- Supported: Question bank
- Supported: Question design help
- Supported: Multiple question types
- Supported: Matrix questions
- Supported: Translation/multi-lingual
Survey Logic Features
- Supported: Survey logic flexibility
- Supported: Response requirement/validation
- Supported: Skip logic
- Supported: Conditional questions
- Supported: Question branching
- Supported: Piping logic
- Supported: Randomization
Survey Reporting & Analytics Features
- Supported: Response tracking
- Supported: Data export
- Supported: Real-time results
- Supported: Standard reports
- Supported: Custom reports
- Supported: Visualizations
- Supported: Analytics
Survey Integrations Features
- Supported: CRM Integration
- Supported: Social media integration
- Supported: E-commerce integration
Survey Automation Features
- Supported: Notifications and alerts
- Supported: Calendar/scheduling
- Supported: Follow-up emails
Survey Distribution Features
- Supported: In-tool invites
- Supported: Email distribution
- Supported: Cross-channel distribution
- Supported: Anonymous responses
- Supported: Vendor-offered crowdsourcing
- Supported: Unlimited questions per survey
- Supported: Unlimited responses per survey
- Supported: Respondent restrictions
Survey Administration & Security Features
- Supported: Multiple users
- Supported: Access controls
- Supported: Compliance
Additional Features
- Supported: NOTE: Features vary by plan. See details here: https://www.surveymonkey.com/pricing/details/
SurveyMonkey Integrations
SurveyMonkey Competitors
SurveyMonkey Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
Frequently Asked Questions
SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.
Qualtrics XM for Strategy and Research, Alchemer, and Typeform are common alternatives for SurveyMonkey.
Reviewers rate Response tracking and Data export and Custom reports highest, with a score of 9.5.
The most common users of SurveyMonkey are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(1055)Attribute Ratings
Reviews
(1-25 of 42)Companies can't remove reviews or game the system. Here's why
September 05, 2021
And the SurveyMonkey says........
[Survey Monkey] allows us to conduct quick surveys on employee engagement.
- Employee Engagement
- Customer Feedback
- Easy to set up
- Training feedback
- subscription cost
- Social engagement
- Data analysis
August 03, 2021
Survey Monkey, Fast, Simple, Convenient
I feel that one of the strengths of Survey Monkey is its ability to function in a variety of ways for different levels of users. We use Qualtrics surveys for the vast majority of our organizational needs. Qualtrics is a feature-heavy and robust platform that we have been working with for some time. With that being said many users find the interface too intimidating and prefer to use Survey Monkey. There are people that are familiar with using Survey Monkey outside of the work environment so already have some skill developed on how to create a survey, extract the results, and comprehend the metrics. We largely use Survey Monkey to meet the needs of these users. That isn't to say that in comparison Survey Monkey is featureless and lacks robustness, it isn't. It is a quick, simple, straightforward platform and there is a segment of our populous that appreciates that.
- Allows you to collect responses quickly and easily.
- Gives you tools to analyze your results.
- Has tools to customize design elements and branding.
- Creates PDF of the results for viewing offline.
- Has flexible pricing models.
- I find the dashboard a little intimidating and too clustered.
- The name of the product sounds so childish and unprofessional.
- You will need to unsubscribe from their email communications after you create an account.
May 17, 2021
Survey says.... Totally disappointed
I used [SurveyMonkey] to set up a survey for limited use in a non-profit organization and was surprised when the survey responses topped more than 40 that I could not access the results. This was not made clear when I was setting up the survey. I had used SurveyMonkey in the past with my organization, however it had switched over to another platform. I formerly trusted SurveyMonkey.
- Easy to set up survey questions
- More and more features are moving to paid functionality
We use SurveyMonkey for several different applications in our organization. First, we use it as a primary research tool when the project is smaller in scope and doesn't require the engagement of a full research team. Second, we use it as a tool to generate potentially newsworthy statistics that can be used as the basis for a media pitch or as a support point to illustrate an important aspect of the story.
- SurveyMonkey's survey programming features are extremely intuitive. Someone who has never used it before can, with little direction or training, easily set up a simple - or comprehensive - survey in a matter of minutes.
- Real-time reporting and analytics tools are extremely helpful to keep everyone involved informed on an ongoing basis.
- Virtually any kind of question or answer format can be programmed into your SurveyMonkey survey.
- Recognizing that there are more limitations when it comes to a mobile interface vs. a desktop interface, I would love to see more profound levels of programming functionality on the mobile side.
- It would be helpful to have better access to greater levels of third-party results analysis, particularly as it relates to open-ended questions and answers.
- As an admin, it would be very cool if SurveyMonkey were able to use AI to match the survey we're building (questions, topics, target respondents, etc.) to existing results that might negate the need to ask certain questions in our surveys.
April 16, 2021
SurveyMonkey excellent for staff feedback
I use it to administer surveys to our internal staff as a way to gather questions about area where staff need training and assistance. I typically make the surveys very short so people dont just click thru. Minimal text as well. Survey monkey is excellent for short surveys. Very easy to set up.
- very easy to set up a survey
- helpful templates
- easy modules to gather feedback and export to excel
- support is mostly zen desk which stinks
- limited electronic resources
We implemented SurveyMonkey for our entire institution as an easy way to share surveys internally and with external users.
- Ease-of-use
- Template design
- Shareable links
- Reporting could be more intuitive
- More question options
- Number of user "seats" per account
April 14, 2021
Quick, easy insights
We specifically use SurveyMonkey to get quick and easy feedback from employees. For example, discussions around future work from home opportunities throughout the pandemic, willingness to participate in different culture committee events, and general feedback on technology roll outs. We use it as needed as opposed to something on a regular basis.
- Quick.
- Easy.
- User friendly.
- Security - I haven't spent much time exploring their security, but by default would not put sensitive information in any of the surveys.
- Notifications - I think the logistics of setting up notifications as a survey creator are a little clunky.
April 03, 2021
Easy to use SurveyMonkey
SurveyMonkey has been used in multiple ways- to gather various data, to assess what is the best time for a meeting, to find the opinions on a class, [etc.] I don't believe it is used by everyone, some use other survey sites, but this is the first one that I was introduced to at work. It's very easy to use and is great for getting information from faculty, staff, or students.
- User friendly - it's very easy to use and intuitive, it takes you step by step through making the survey you want.
- It's nice and clean - it has a nice clean look, nothing too distracting, easy for the survey taker to use.
- Even the free option is very helpful - even if you don't pay for an account, the free option gives you much leeway into making a survey that can fit your needs.
- I think it's becoming pushed to the back-burner as more survey sites come out - it needs to come up with something to keep it more relevant as other survey sites are being more widely used.
- Give more options to customize the look of your survey.
Score 1 out of 10
Vetted Review
Verified User
Having used SurveyMonkey many years ago, it was my go to tool for a recent survey to members of a not for profit sports club that I captain.
- Reasonably easy to setup a survey with answers provided using various mechanisms
- Good reporting on survey results
- Deceptive business practices
- "Free basic" version is promoted on site but details on limitations difficult to find
- Very expensive and not suitable for the likes of a community sports club wanting to do a one off survey of members.
Score 9 out of 10
Vetted Review
Verified User
We mainly use SurveyMonkey throughout the organization to carry out surveys where everyone participates and contributes their personal opinion on various issues that concern us in general, regarding the organization of work and commercial plans. With surveys, we revolutionize the way we collect information, it is now more effective, speeding up data collection and processing. Now with the COVID-19, we can do remote work and be able to follow up on employee and customer feedback.
- It is fairly affordable with respect to the features it offers.
- I can create as many survey quantities as I want without limitations.
- It also provides a wide variety of tools to configure and customize forms, with several languages available, predesigned templates and different text formats that make the experience more comfortable.
- It has a limitation in the integrations of applications.
- It needs a more interactive interface, its structure is somewhat boring.
- The file formats that can be added to surveys are few.
January 31, 2020
Wonderful platform with lackluster support
Score 8 out of 10
Vetted Review
Verified User
SurveyMonkey is being used by our team to create surveys and deploy them on other channels. They use it for collecting data for various types of research being done for diverse industries. Since SM is such a complete and flexible tool it makes it very convenient to be applied in many industries and situations.
- Lots of question types and customization.
- AI to rate your survey quality.
- Bad support.
- Lack of white labeling regarding domain names.
September 11, 2019
For all your questioning needs
SurveyMonkey is used to collect information from staff on their interests and the usage of resources we are using in the district. It is easy to navigate and access for teachers who are utilizing in the course of their day.
- Easy to create surveys.
- Users can complete on any device.
- Question types are clear and easy to navigate.
May 24, 2019
SurveyMonkey Saves Time & Saves Sanity
SurveyMonkey was used to develop and distribute surveys that we would us to gather, feedback, data, opinions and many other data types in order to conduct research and analyst for a myriad of companies. We also used SurveyMonkey to get quick insights of opinions on internal questions as well.
- Intuitive Survey design
- Data Collection
- Survey Distribution
- Would be nice to have some more customization options
- More data field yypes
- More security options
Currently, I have been using SurveyMonkey for some of my online personal training clients that I don't get too much 1-on-1 interaction with. This helps me understand my clients' needs and make sure I am providing them the best quality training. This also helps my business grow and provides me with constructive feedback based on each specifically tailored survey.
- It's simple to use.
- Instantaneous setup/usage.
- The design/user interface is ergonomic and clean.
- The basic plan is quite limited.
- Automation can be difficult.
- Setting up surveys may take some time.
May 09, 2019
Total Ease and Accessibility
SurveyMonkey is used to create ad-hoc surveys in a variety of offices, to a variety of constituents on campus. They can vary from short to long and have simple to complex logic. It gives us a way to collect data, quickly and easily, about events and topics on campus, past and future.
- Easy to build.
- Easy to mail out.
- Easy to view results.
- Could use more complex logic.
April 27, 2019
I Love SurveyMonkey
SurveyMonkey is used throughout our Marketing department to conduct customer feedback surveys on how we are doing, different polls we conduct, etc. It allows us a unified way of collecting the data we submit via survey and exporting the responses so that we can reach out and follow up to those who participated.
- Allows a unified way to collect responses.
- Allows users to unsubscribe and keeps track so that we don't keep sending emails to them.
- Provides an easy survey template.
- Provides an easier way to export responses.
December 21, 2018
The best way to create surveys
I have used SurveyMonkey for almost a year. I had heard some friends talk about it, but the first time had not paid much attention. Then on another occasion I was with them asking them for some way to be able to have more contact with the visitors of my web page (at that time I had a page about literature) and to be able to know in a better way what things should improve and also get their opinions about some classic terror. My first experience with the product was very good. The truth is that I had been looking for videos and reading about this platform, so I had no problem creating my account and conducting my first survey. Currently I still use it, and although I no longer have my literature web page (I do not have much time), I have a friend who is working in an independent publishing house in South America and he is also a writer, so I help him to viralize the sketches of covers or some new novels, and with SurveyMonkey you can do a small survey to know what people think about these topics.
- It is very easy to create and modify surveys, you just have to make some clicks to be able to configure it and give it a personal touch.
- The program tabulates and gives results automatically, so you should not break your head to create graphics.
- If you are looking to make some simple surveys, you can use the free version without problem, which is really good since not everyone has money to invest in these programs.
- Nothing in particular.
November 24, 2018
Great Product at an Affordable Price!
We use SurveyMonkey as a way to monitor and report customer satisfaction for specific corporate clients. Before implementing the SurveyMonkey process, we used a third-party to gather feedback but didn't have nearly as much success in getting responses. Our corporate clients require reporting quarterly on the feedback that we gather and SurveyMonkey has made it simple to comply to our clients' requirement.
- Ease of use - SurveyMonkey is simple to implement. You can send out a survey in minutes.
- Customizable - SurveyMonkey does a great job of allowing you to build in logic to your questions which definitely provides a better user experience.
- Reporting - Post survey report is simple to set up and you can slice and dice things they way you want to see it or just export all responses and sort through them in spreadsheet form.
- I really don't have any negatives to report about SurveyMonkey. For what we are looking to use it for, it performs perfectly and fits our needs.
August 09, 2018
Huge fan of SurveyMonkey!
We use SurveyMonkey to assess and gather data on various employee-related or department-specific functions. For example, we recently used SurveyMonkey to send out a survey to all employees regarding a summer hours program (i.e. interest, feasibility, comments or recommendations for the program moving forward). We will also use SurveyMonkey again to assess how the program was received and whether or not it is worth continuing in future.
- Easy to set up and very user-friendly
- Good amalgamation of data and results.
- Setting up a survey from scratch is not as intuitive as I would have hoped. Although once you understand how to use the product, it is quite easy. Just navigating the first few times is a bit challenging.
March 06, 2018
Bananas for Survey Monkey
In my previous company I used it primarily for meetings, especially for meetings with those that were new and we were still trying to gather the direction they should be going. After each meeting a survey was sent to out to all participants with a time line to complete. Questions asked were around the topics discussed, the length of time on each topic, the length of time for the meeting, the occurrence of it, and open ended questions were the best. They changed each time depending on the meeting, but it allowed participants to give suggestions of what you thought would be best. Now, at my current company, we use them for career fairs and to measure our ROI for each attendance, to identify strengths and weaknesses at each event so that we know whether we should return or not.
- It really allows you to be able to manipulate it as you please to meet your needs.
- The interface is extremely clean and easy to understand. It doesn't take an expert or advanced person to be able to create the surveys or take them.
- I LOVE THE REMINDERS YOU CAN SET UP! If there was a deadline that I needed to complete the survey by I would get an automated email reminding me of it. Which personally I thought was pretty neat.
- I have only created maybe two surveys, but when I did I didn't see much to be able to get the format to look a little nicer. It was very simple as I previously mentioned, which is great sometimes! However, it would be neat to be able to make the survey look a tad bit fancier depending on who will be receiving the surveys. Other than that, I do not have too much experience to be able to say anything that is negative or could improve.
January 08, 2018
Surveys with Survey Monkey
Surveymonkey was used for internal evaluations. The surveys were analyzed to make research management improvements. The option of anonymity allowed us to receive additional comments for improvements. The free version was used and it allowed us basic data analysis. Exporting the data however was not free. We had to convert it to PDF for sharing purposes.
- Easy to create an account and set up your survey
- Provides options for survey responses
- Easy to share survey for responses via emails
- Anonymous responses can be collected
- Free version works well for basic creating survey, collection of data and analysis
- You can track the progress of the survey
- Exporting data in the free version
- Does not allow collaborations
- Questionnaire is limited to 10 questions
November 11, 2015
A monkey can't use SurveyMonkey but virtually any professional market researcher can
Score 7 out of 10
Vetted Review
Verified User
When we have very simple surveys -- limited skips, short, etc. -- where we don't have to go to an outside supplier's web site, we set it up on our company web site with Survey Monkey.
- Cost is very reasonable
- Very easy to program surveys -- no high level training/learning curve required
- The survey format is very attractive and easy for respondents to fill out
- Does not work well with more complex surveys with complicated skip patterns
- Inability to include graphics or video into survey
- We can only use it when we have email addresses for target respondents or we have to contact them via phone, letter, etc. and ask them to come to our site. This requires that we have sufficient sample to allow for non-respondents.
October 02, 2015
Survey Monkey Review
Being used mostly by the marketing department but it is useful in all aspects, and makes it easy to categorize and gather research.
- create surveys
- reorganize info
- create graphs
- Hard to set up sometimes
March 10, 2015
Good product with room to improve
Score 7 out of 10
Vetted Review
Verified User
We used SurveyMonkey to collect responses for onsite training meetings and online webinars. We also used SurveyMonkey as an online testing tool to offer quiz and pre-, post- and in class tests.
- Easy to set surveys. I could give some of my users a brief training and let them design and set up surveys by themselves
- The abilities to set up mailing list so surveys can be delivered to large number of participants easily
- The ability to download survey data. I often downloaded survey data and ported it into my own database to feed corporate performance dashbaoard
- The reporting functions offered online are limited. I often needed to download and process survey data myself in order to get certain reports
- Data integration: data download option was removed for a while. I don't know if it is restored now.
Score 7 out of 10
Vetted Review
Verified User
SurveyMonkey was used most often as a way to measure employee satisfaction and engagement. It is used across several departments and is a useful survey tool in both sales and marketing departments. At times we used SurveyMonkey to also get a consensus before deploying system wide changes and also as a discovery tool for process improvements across the organization.
- Its extremely nimble and easy to set up
- Provides a useful question bank full of sample questions to guide you in your survey
- Results analysis shows charts for a quick analysis as well as downloading the raw data for creating custom reports
- Creates numerous collectors in order to track where people are finding your surveys
- You cannot use an internal logo across multiple surveys without upgrading.
- You are limited to the first 100 responses unless purchasing more
- Limited connectivity: Was unable to connect Survey Monkey to multiple Facebook pages.